Cancellation and Refund Policy

Refunds

Thank you for choosing CosmoPro Clinic for your treatments. Please note:

• We do not offer refunds for treatments, products, in-clinic pre-paid packages, or gift cards, nor for treatments booked and purchased online. Exceptions apply to pre-paid packages and gift cards purchased online or by phone—please see the specific terms below.

• If you experience an adverse reaction to a treatment or product, we encourage you to contact the clinic manager. The manager will assess the situation and use their discretion to offer an appropriate solution.

• Your statutory rights remain unaffected.

Refunds for Online or Phone Purchases of Pre-Paid Packages and Gift Cards

• We hope you’re delighted with your online purchase. However, if you change your mind regarding a pre-paid package or gift card purchased online or by phone, you have 14 days from the purchase date to request a full refund. Please email the clinic where the purchase was made, providing proof of purchase.

• After the 14-day cooling-off period, our standard refund policy applies, and no refunds will be offered for these items.

• The 14-day cooling-off period does not apply to in-clinic purchases.

• Refunds will not be provided for redeemed or partially used pre-paid packages or gift cards during the cooling-off period.

• Any treatments redeemed during the cooling-off period are subject to the cancellation policy outlined below.

Cancellations

We understand that schedules can change. To ensure a smooth experience for all our clients, we kindly request at least 48 hours’ notice for appointment cancellations.

• Cancellations made within 48 hours or failure to attend an appointment may result in the loss of your deposit or treatment cost. For pre-paid packages, the cost of the missed treatment will be deducted from the package.

• If you become ill within 48 hours of your appointment, please contact the clinic as soon as possible to discuss your options.

Pre-Paid Treatment & Gift Card Expiry Dates

• Pre-paid packages expire 6 months from the purchase date (for packages with fewer than 4 treatments) or 12 months (for packages with 6 or more treatments). Gift cards expire 6 months from the purchase date.

• Please ensure you schedule your treatments or use your gift card before the expiry date. Unused treatments or balances on expired packages and gift cards are non-refundable.

• If illness prevents you from using your pre-paid package before the expiry date, please contact the clinic manager for further assistance.

Transfer Policy

Pre-paid packages are specific to the treatment areas selected at the time of purchase and cannot be transferred to other treatment areas.

For any questions or further clarification, please contact the clinic manager.